Setting up Oticon RemoteCare

You will need to download the Oticon RemoteCare app from the Apple App store or the Android Google Play Store.
This app will work with the following Oticon Models:
Opn, Siya, Xceed and Ruby

Follow these steps to set up RemoteCare with your Hearing Health Care professional

First Time use

The first time you use the app you must allow access to some of your phone or tablets features. This is required for communication with the hearing care professional.

If you have an Android device, you can get started right away.
However, if you have an IOS device, you must first pair your hearing aids to your iPhone or iPad before starting up the app.

Getting started

Launch the app on your device and allow all the prompts that show on your screen. It will need access to your location and video.

To create an account

Tap on Create Account

You can either sign up with google, Facebook and Apple ID or make your own account through an email and password.

Verify your account

When you sign up with your email address, check your email inbox. In the email you will receive from Oticon, click on the Finalize your account link. You’ll be sent to a page to set up your password.
In the display name field, enter a name to identify yourself during the appointment, for example, Patrick’s hearing aids.

Once you click Create, you will be redirected to a page informing you that you have successfully created an account. Now return to the app on your device to sign in.

Need additional help? TeleSupport is available Monday to Friday 9am - 7pm EST by:
- Chat: Located on the bottom right of the page
- Email: telesupport@hearingaidhelp.ca
- Phone: 1-833-TELESUP (835-3787)

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