How to find battery levels and set up battery notifications

How to find battery levels and set up battery notifications Print

Below are the steps needed to find battery levels and set up battery notifications using the Oticon Companion App.

 To find battery levels:

  1. Open the Companion app on your device.

  2. Once open, tap the hearing aids icon at the bottom of the screen:

 

 The current battery levels are shown as percentages and time remaining (in hours).

To set up battery notifications:

  1. Scroll down in the battery level screen and tap hearing aid settings.

 

  1. Tap battery notification settings.

 

  1. You can now choose when you want battery notifications on your phone to occur.

Choices include:

  • 50% battery left

  • 30% battery left

  • 20% battery left

  • Low battery (less than 2 hours of regular use left)

 

Once finished, Tap < Back (at the top left corner) to leave battery notification settings.

 

Tap < Back (at the top left corner) to close hearing aid settings screen.

 

Need additional help? TeleSupport Hearing Professionals are available Monday to Friday 9am - 7pm EST and Sundays 9am - 4pm. Extended hours are also available Tuesdays from 7 - 9pm EST. Contact us by:
- Chat: Located on the bottom right of the page
- Email: telesupport@hearingaidhelp.ca
- Phone: 1-833-TELESUP (835-3787)

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