How to change the wax filter on Phonak hearing aids

How to change the wax filter on Phonak hearing aids Print

The wax filter (Cerustop) is a little basket to collect ear wax or debris and protect your hearing aid speaker. When the basket is full it needs to changed/replaced as it will be blocking sound from traveling out of the speaker. When the wax filter is plugged your hearing aid will seem to be “dead”.


Need additional help? TeleSupport Hearing Professionals are available Monday to Friday 9am - 7pm EST and Sundays 9am - 4pm. Extended hours are also available Tuesdays from 7 - 9pm EST. Contact us by:
- Chat: Located on the bottom right of the page
- Email: telesupport@hearingaidhelp.ca
- Phone: 1-833-TELESUP (835-3787)

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.