The wax filter (Cerustop) is a little basket to collect ear wax or debris and protect your hearing aid speaker. When the basket is full it needs to changed/replaced as it will be blocking sound from traveling out of the speaker. When the wax filter is plugged your hearing aid will seem to be “dead”.
How to change the wax filter on Phonak hearing aids
How to change the wax filter on Phonak hearing aids Print
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- Chat: Located on the bottom right of the page
- Email: telesupport@hearingaidhelp.ca
- Phone: 1-833-TELESUP (835-3787)