Connecting your phone to the myPhonak App

The myPhonak app can be downloaded in the “Google Play Store”, or the “Apple App Store”

Once downloaded, ensure the Bluetooth on your smartphone is turned ON, opening the app for the first time will enable the step-by-step on app setup wizard to connect your hearing aids. Written step-by-step instructions cab be found in the myPhonak User Guide link below.

FAQ and troubleshooting the myPhonak App

https://marvel-support.phonak.com/en/myphonak-app/


myPhonak User Guide
https://www.phonak.com/content/dam/phonak/HQ/en/solution/apps/documents/user_guide_myphonak_3_0.pdf

**Note: Phonak Remote App has been discontinued. The new and improved replacement is myPhonak app.

Need additional help? TeleSupport is available Monday to Friday 9am - 5pm EST by:
- Chat: Located on the bottom right of the page
- Email: telesupport@hearingaidhelp.ca
- Phone: 1-833-TELESUP (835-3787)

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