Syncing your Starkey SurfLink Mobile Device to your hearing aids

This video shows how to Sync your hearing aids to a SurfLink device

  1. Select Tools icon at the bottom of the display

  2. Select Settings button on the Tools screen

  3. Select Advanced Setup button on Settings screen

  4. Select Hearing devices button on Advanced Setup screen

  5. If there are no hearing aids synced with SurfLink Mobile, a reminder message is displayed. If hearing aids are already synced with SurfLink Mobile, their serial numbers will be displayed

  6. Select the Synce New button to put the SurfLink Mobile into syncing mode

  7. Select OK

  8. Follow on-screen instructions to power off and then poweron the hearing aid(s) you wish to sync with SurfLink Mobile

  9. Hearing aids will be detected by SurfLink Mobile and the serial number will be shown on the display

  10. When syncing is successful, you will see a message and hear a success tone through the hearing aid


Need additional help? TeleSupport is available Monday to Friday 9am - 7pm EST by:
- Chat: Located on the bottom right of the page
- Email: telesupport@hearingaidhelp.ca
- Phone: 1-833-TELESUP (835-3787)

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