Follow these steps to successfully pair your Oticon Reveal hearing aids with your Apple device and get the most from your connected hearing experience.
On the Apple device (cell phone, iPad, etc.), select Settings. The Settings icon is represented by a grey gear:
Ensure that Bluetooth is ON.
Select Accessibility. For older Apple devices, you may need to select General, then Accessibility.
Scroll down and select Hearing Devices.
The device will automatically search for your hearing aids once they are in pairing mode. To place the hearing aids in pairing mode:
Press and hold the push button on each hearing aid for approximately 3 seconds to turn them off.
Press and hold the push button again for approximately 3 seconds to turn them back on.
The hearing aids will remain in pairing mode for up to 3 minutes.
Alternatively, place the hearing aids in the charger briefly, then remove them to enter pairing mode.
Next: Place the hearing aids close to the phone to ensure the best connection during pairing.
The hearing aids will appear as an available device once they are found. Select Not Paired next to the name of the hearing aids.
Select Pair when prompted to do so. For users wearing two hearing aids, be sure to select Pair a second time so both hearing aids are connected.
Phone calls will now automatically stream from the device to the hearing aids while Bluetooth is on.
In order to change volume and programs, or even to track the Reveal hearing aids, the Oticon Companion app is required.
On the Apple device, access the App Store represented by a blue sqaure with a white “A”:
Search for Oticon Companion by selecting the magnifying glass on the bottom right of the screen, then typing Oticon Companion into the top search bar.
Download by selecting the Get button.
Open the Oticon Companion app by selecting Open once the download is complete.
Follow the prompts in the app to complete the pairing process.
Please note that these hearing aids may only directly connect to an iPhone7 or newer, or an iPadPro11 or newer. For the full compatibility list, please consult: Compatibility Guide